Shipping policy

All Tree’s Daughter tumblers are handmade with care. Please allow approximately 7–11 business days for processing before shipment.

Our snow globe, lava, and specialty tumblers may require additional resting/degassing and leak-testing time before they can safely be packaged and shipped.

Please note: Processing time is separate from carrier shipping time.

Once your order has shipped, tracking information will be provided when available.

Tree’s Daughter is not responsible for delays caused by the shipping carrier after a package has been accepted by the carrier.

Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error. Once an order has shipped, we cannot guarantee that the shipping address can be changed.

Lost or Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and provide photographs of the item and packaging so we can assist you. 

If tracking shows your package as delivered but you have not received it, please contact the shipping carrier first to locate the package. Tree’s Daughter is not responsible for packages that are lost or stolen after the carrier confirms delivery. We will do our best to assist you with any information needed to file a claim with the carrier.